Shipping Policy

DOMESTIC SHIPPING INFORMATION & RATES

The following charges apply to packages shipped in the continental United States. These are base rates and increase incrementally based on weight class.

Ground – $8.00
5 – 7 business days, Monday – Friday, excluding Saturday and holidays*

Priority 2-Day – $14.00
2 – 3 business days when ordered before 11am ET, Monday – Friday, excluding Saturday and holidays*

Express Next Day – $27.00
Next business day when ordered before 11am ET, Monday – Friday, excluding Saturday and holidays*

*Please note that shipping times are approximate and that the number of business days quoted above refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 2 business days, some orders take additional time.

INTERNATIONAL SHIPPING INFORMATION & RATES

International shipping is currently available to most countries. See International Shipping Zones for a complete list. We ship all of our international orders with Flavor Cloud, our trusted third-party international shipping partner. Flavor Cloud has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.

– International orders under $800 USD can be shipped via DDU (direct duties unpaid) or DDP (direct duties pre-paid) via Standard Shipping, or DDP (direct duties pre-paid) via Express Shipping.
– International orders over $800 USD can be shipped via DDP (direct duties pre-paid) Express Shipping.

The cost for shipping your order depends on your location, the size of your order, and the service level you choose for shipping (Express vs. Standard). Our commitment to you is that we are 100% transparent with all international shipping costs, both in terms of shipping rates as well Landing Fee (i.e. duties and taxes/fees) when selecting the DDP option. If selecting the DDU option, we cannot guarantee the exact cost of duties and taxes – they will be calculated upon processing into your country and you will be responsible for payment at time of entry.

Alexis Bittar offers both Express and Standard shipping on most international routes, and at checkout you can choose which one you prefer. For a few selected remote areas, only Express or Standard shipping may be available, but that is the exception. Please note, Next Day Shipping is not an option for Puerto Rico. Together with our international shipping partner, we will find the lowest shipping rate for you so that you pay as little as possible in shipping fees for your order while ensuring your order will be delivered to you by a high-quality, reliable carrier.

Shipping rates are typically calculated based on the weight and dimensions of your order. They will also vary based on the service level you choose and your location.

The delivery time varies depending on the route/destination. Typically, it takes between 1-5 business days for Express shipments to arrive. Standard shipments usually take between 10-15 business days. Note, these time ranges do not include any delivery delays due to customs clearance, extreme weather, or COVID-19.

Import duty is a tax collected on imports and some exports by a country’s customs authorities. A good’s value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. There are other factors besides the good’s value that define the amount of duties to be paid, including trade agreements between countries as well as specific customs authorities. For example, some countries have minimum thresholds in terms of good’s value below which no duties apply (AKA “de minimis” value)

In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good’s value. Also, some countries charge multiple taxes on the same good imported. For example, Canadian provinces charge a variety of taxes – from a goods and service tax (GST), to a harmonized system tax (HST), to a retail sales tax (RST), and some provinces charge multiple of these tax-types for the same import.

Typically, you pay duties and taxes at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered to you. In a few instances, we may ask you to pay duties and taxes when the order is delivered to you at delivery because of a destination country requirement or it was not collected at the time of checkout.

Alexis Bittar provides you a tracking number and link when we your order is being fulfilled which typically happens within 24 hours after you place your order. For orders placed over the weekend or during holidays it may take a bit longer. You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and ultimately delivered to you.

From time to time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours, but occasionally can last much longer.

INTERNATIONAL SHIPPING ZONES

International Shipping Zone 1:
Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Guatemala, Guyana, Haiti, Hong Kong, Hungary, India, Ireland, Italy, Jamaica, Japan, Korea South, Latvia, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Suriname, Sweden, Thailand, Trinidad And Tobago, United Kingdom, Uruguay, Venezuela

International Shipping Zone 2:
Afghanistan, Albania, Algeria, Andorra, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cote D’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guinea, Guinea-Bissau, Iceland, Indonesia, Iraq, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Liechtenstein, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Moldova Republic Of, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Niger, Nigeria, Pakistan, Papua New Guinea, Philippines, Reunion, Rwanda, Sao Tome And Principe, Senegal, Serbia, Seychelles, Sierra Leone, South Africa, Sri Lanka, Sudan, Swaziland, Taiwan, Tajikistan, Tanzania, Togo, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, Uzbekistan, Vietnam, Yemen, Zambia, Zimbabwe, Guernsey, Jersey, Norway, Switzerland, Oman, Qatar, Saudi Arabia, United Arab Emirates

We currently do NOT ship to the following countries:
British Indian Ocean Territories, Christmas Islands, Cocos (Keeling) Islands, Congo – Kinshasa, Cook Islands, Curaçao, Falkland Islands, French Southern Territories, Heard Island and McDonald Islands, Iran, Israel, Spain, Mayotte, Nauru, Nepal, Niue, Norfolk Islands, North Korea, Palestinian Territories, Pitcairn Islands, Russia, Solomon Islands, Somalia, Syria